Call Centers For Dummies Bruce Simpson Αγγλικά Βιβλία Economics Business & Finance And Management

Tips On Making Your Call Center A Genuine Profit In North America Centers Are $13 Billion Business Employing 4 Million People For Managers Charge Of Operation This Practical User-Friendly Guide Outlines How To Improve Results Measurably Following Its Principles Revenue Generation Efficiency And Customer Satisfaction Addition New Edition Addresses Many Industry Changes Such As The Technology That\ S Transforming Today\ Location-Neutral It Also Helps Readers Determine Whether It\ Cost-Efficient Outsource Operations Looks At Changing Role Requirements Agents Ultimate Now Revised Updatedthe Authors Have Helped Over 60 Companies Effectiveness Their Operationsoffers Comprehensive Guidance All Sizes From 20-Person Multinational Businesses With Latest Dummies Will An Improved Arsenal Techniques Boost Center\ Bottom Line Σελίδες: 384 Έτος Έκδοσης: 0416 Διαστάσεις: 18 5X18 5Cm