Customer Experience Manual The: How To Design Measure And Improve In Your Business Alan Pennington Pearson Education Limited Αγγλικά Βιβλία Economics

Customer Experience (Ce) Is Becoming Seen As A Key Component Of Business Strategy Yet Knowing The Practical Steps What To Do Can Be Tricky Book Helps You Understand Where Are Now And How Improve For Your From Journey Mapping Using Big Data This Ultimate Manual Businesses Whatever Size Company Split Into Two Parts You’ll Discover: • Why So Important In – It Applies Use Tools Step By Guides On Cx Metrics Learn Them Alongside Theory How-To Guidance There Will Range Examples ‘Thinking Differently’ About Everyday Situations Engage Reader Plus With Case Studies International Companies Readers Discover Not Only Works Well But Also Hard Lessons They Have Learned Shows Measure Level Σελίδες: 232 Διαστάσεις: 15 5X15 5Cm