Difficult Conversations: How To Discuss What Matters Most Sheila Heen Penguin Books Ltd Αγγλικά Βιβλία Economics Business & Finance And Management

The 10Th Anniversary Edition Of Classic Guide To Handling Life\ S Toughest Conversationswhat Is A Difficult Conversation?Asking For Pay Rise Saying \ No\ Your Boss Or Spouse Confronting Friend Apologizing We All Have Conversations That Dread And Find Unpleasant But Can Develop Skills Make Such Situations Less Stressful More Productive?Based On Fifteen Years Research Consultations With Thousands People Pinpoints What Works It Teaches Us Work Through Them By Understanding We\ Re Not Engaging In One Dialogue Three:- Happened\ Conversation (What Do Believe Was Said Done)- Feelings\ (The Emotional Impact Everyone Involved) - Identity\ Does This Mean Everyone\ Opinion Themselves)Use Ground-Breaking Step-By-Step Book Turn Into Positive Problem-Solving Experiences Σελίδες: 352 Διαστάσεις: 13X13Cm