Uncommon Service: How To Win By Putting Customers At The Core Of Your Business Anne Morriss Harvard Review Press Αγγλικά Βιβλία Economics & Finance

Most Companies Treat Service As A Low-Priority Business Operation Keeping It Out Of The Spotlight Until Customer Complains Then Gets To Make Brief Appearance -- For Long Takes Calm Down And Fix Whatever Foul-Up Jeopardized Relationship In Uncommon Frances Frei Anne Morriss Show How Volatile Economy Where Old Rules Strategic Advantage No Longer Hold True Must Become Competitive Weapon Not Damage-Control Function That Means Weaving Tightly Into Every Core Decision Your Company Makes Authors Reveal Transformed View Presenting An Operating Model Built On Tough Choices Organizations Make: * Do Customers Define \ Excellence\ Offering? Is Convenience? Friendliness? Flexible Choices? Price? Will You Get Paid Excellence? Charge More? Them Handle More Tasks Themselves? Empower Employees Deliver What Recruiting Selection Training Job Design Practices Look Like? About Organizational Culture? Behave? Example Need With Respect? Easier Use New Technology? Practical Engaging Powerful Case Systematic Approach Boosting Productivity Profitability Σελίδες: 272 Διαστάσεις: 15 5X15 5Cm